Most organizations are yet to reach the highest levels of AI maturity, most notably in the areas of people and technology.
Only 8.4% of Indian organizations are in the latter stages of artificial intelligence (AI) maturity levels, highlighting the need for an enterprise-wide AI strategy aligned with business goals. This, according to the IDC Maturity Benchmark: Artificial Intelligence in India, 2021, report by market analyst firm International Data Corp. (IDC), which provides a benchmark for organizations to understand the overall AI maturity levels in India.
With digital transformation (DX) being a key objective, many organizations in every industry are exploring AI technologies to enhance customer experience, improve operations, and enhance decision-making. In India, however, most organizations are yet to reach the highest levels of maturity, most notably in the areas of people and technology, according to Rishu Sharma, Associate Research Director, Cloud and AI at IDC India.
IDC MaturityScape Benchmark: Artificial Intelligence — Maturity Distribution Across the Stages
The India AI MaturityScape study finds that around two-thirds of the organizations are in the first two maturity stages, i.e., ad hoc, and opportunistic, compared with a quarter of organizations in repeatable stage, and around 8.4% in advanced adoption stages, i.e., managed, and optimized. Some key findings of the study include:
“Organizations have started increasing their AI spend because of the digitization wave and the pause created by the COVID-19 storm. The pandemic has suppressed any persistent doubts about the need of adopting AI in the pre-COVID era. Organizations have started utilizing AI capabilities to extract timely insights from the organizational data, improve internal operations, and achieve strategic goals; and have reached different maturity levels in their AI adoption journey,” said Swapnil Shen de, Senior Market Analyst, Artificial Intelligence at IDC India.